FAQ

General :

Are pets allowed throughout the campsite?

Yes.

Is the campsite secure 24/7?

Yes.

Can holiday vouchers be used to pay for bookings and activities?

Yes, up to 25% for bookings (excluding activities).

What are the cancellation refund conditions ?

No refunds without our offered cancellation insurance.

Can I modify my booking?

Yes, by contacting the campsite reception team.

Is a guarantee deposit required ?

Yes, €300 and €60 for mobile home and chalet rental

Accommodation :

Are sheets and towels included in the accommodation?

No, optional and at an additional cost.

Is wifi free across the estate?

Free for mobile home rentals and available throughout the campsite.

Can I choose my pitch number and location ?

Subject to availability and not 100% guaranteed.

Can I add a tent to a mobile home or chalet?

No.

Is parking available for my vehicle ?

Yes, each pitch has one parking space (motorhome included).

Are dishwashers available in mobile homes?

Only in the Horizon and Vue Mer comfort mobile homes.

Are there accommodations for people with reduced mobility?

Yes, the PMR Access mobile home is suitable for people with reduced mobility. And PMR facilities in the main sanitary block.

Can I know my site’s location in advance?

No.

Do mobil homes have TV’s?

Yes, in all rentals.

Aquatic areas :

Is food allowed in the pool area?

No, for hygiene and safety reasons.

Are swimming caps and briefs mandatory at the pool?

No.

What are the aquatic center’s opening hours?

10:00 a.m. / 8:00 p.m.

Is the pool heated?

Yes, thanks to solar panels, maintaining a temperature between 22°C and 26°C.

Is the swimming pool accessible to visitors to the campsite?

No.

Is sunbathing free?

Yes, complimentary sun loungers are available to all campers at the pool area.

Animations:

Are events open to the public without booking?

Only for campsite clients. Some activities require advance booking.

When do events start in the season?

Early July.

Surroundings :

How far is the campsite from the beach?

500m from La Hougue beach, a 10-minute walk max.

Is the campsite close to the town center?

Yes at the heart of Saint-Vaast-la-Hougue, just 500m from the port. A 5 minute-walk max.

Where are the cycle paths?

A few meters from the campsite.

Can you walk to the nearest supermarket?

Yes, 800m from the campsite, a 15-minute walk.

Services :

Can I rent bicycles at the campsite ?

No, but a bike hire shop is less than 500m away, downtown Saint Vaast la Hougue.

Can I hire a cot or high chair?

A high chair is available free of charge. The campsite does not hire out baby cots.

Can I hire a cot or high chair ?

A high chair is available upon request, free of charge, depending on availability. The campsite does not rent baby cots.

Do I need an appoitnment for the property inspection upon departure ?

Yes, schedule it before 10 am on the departure day.

Is there a mini-market on the campsite?

Yes, a small store with essentials to start your stay.

Is there a bread depot?

Yes, fresh bread and pastries are available every morning, delivered by the baker.

Cleaning :

Is there a cleaning service for mobile homes?

End-of-stay cleaning is available.

Does the campsite have a laundry service?

No.

Can I use my own washing powder in the laundry?

Yes.